Refund policy

 

At Malmas Trading Company, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please read our Return & Refund Policy carefully to understand your rights and options.

1. Return Eligibility

To be eligible for a return:

-Items must be unused, unopened, and in the original packaging.

-You must initiate the return within 30 days of receiving your order.

-Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Returnable Items

Certain items are non-returnable, including:

-Opened or used cosmetics and skincare products.

-Gift cards.

-Items marked as final sale.

-Due to hygiene and product safety reasons, opened skincare and cosmetic products cannot be returned or exchanged unless defective or damaged upon delivery.

3. How to Initiate a Return

To initiate a return, please follow these steps:

Contact our customer service team at info@malmas.com within 30 days of receiving your order.

Provide your order number, details of the item(s) you wish to return, and the reason for the return.

Our team will respond with instructions on how to proceed with the return.

4. Return Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Refund Process

Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 7-14 days.

6. Exchanges

If you would like to exchange an item for a different size or shade, please follow the return process outlined above and then place a new order for the desired item.

7. Contact Us

If you have any questions about your return or refund, please contact us at:

Email: info@malmas.com

+965 98002251

Thank you for shopping with us! We appreciate your business and are committed to providing you with the best possible service.